Data, GDPR & pricing
Where your data is stored
Turnwave is built so that the data we persist on your behalf is kept in the European Union, using infrastructure located in Frankfurt am Main, Germany. We choose this region so merchants and their customers benefit from EU data residency and predictable European hosting.
Some processing (for example secure delivery of the application over the internet) may rely on subprocessors with appropriate safeguards; the environment where we store your primary account and booking data remains aligned with the EU / Frankfurt deployment described above.
GDPR and your rights
We respect the General Data Protection Regulation (EU) 2016/679 (GDPR) for everyone who interacts with Turnwave — both merchants who run their business on the platform and customers who book appointments through it.
That includes limiting collection to what we need, applying appropriate technical and organisational measures, supporting exercise of data subject rights, and handling personal data fairly and lawfully. Further detail, including categories of data and legal bases, is set out in our Privacy policy.
Pricing
Turnwave offers paid monthly subscription plans per merchant account (excluding VAT or other sales taxes where these apply by law):
- Starter — €4.99/month: unlimited appointments; booking and cancellation notifications by email only.
- SMS — €12.99/month: email for booking and cancellation; up to 200 appointments per calendar month included; one SMS reminder per appointment (sent before the slot; timing is configurable). Additional appointments and extra reminders may be charged as overages or add-ons.
- WhatsApp — €24.99/month: same appointment allowance and overage rules as SMS, with WhatsApp used for the automated reminder instead of SMS.
An appointment is each confirmed booking. Rescheduling creates a new appointment for billing and quota purposes. Exact overage rates and add-on packs are confirmed at signup or on your invoice. Material price changes will be communicated in line with our Terms of use. See also the pricing overview on our homepage.